Access for All
Edmonton International Airport is continually working to create a barrier-free environment for travellers and visitors with disabilities.
Accessibility at EIA
The services available to passengers include:
- Washrooms are equipped with grab bars and Life Call
- Braille signs for elevators and washrooms
- Value Park shuttle bus equipped with wheelchair lift
- Airport staff are trained in assisting persons in need
- Over-sized revolving doors
- TTY and volume control pay telephones and hotel/motel booking telephones
- Accessible check-in and information counters
- Eye-level flight information screens
- Video paging on flight information screens
For service animals, two dog runs are available on the Arrivals Level.
- Outside door 1 to the North (by the guard house)
- Outside the North-West corner of the Parkade (near metered parking and Rendez-vous) across from door 3
Transportation for passengers with special needs can be prearranged with Sky Shuttle.
For passengers with disabilities arriving by car, Edmonton International Airport provides special parking and pick-up/drop-off for people with disabilities.
Parking
The Parkade Park has disability parking stalls, spacious elevators and ramps to the Departures Level.
On arrival, the Value Park attendant can direct you to disability parking stalls. A complimentary shuttle bus to and from the terminal is equipped with a wheelchair lift.
Pick-up/drop-off
For short visits, curbside disability parking can be accessed by driving into the taxi queue and notifying the attendant of your request.
Awards and certificates
Edmonton Airports has received a Certificate of Recognition from the Hard of Hearing Community, the White Cane Award, and the City of Edmonton Mayor’s Award for Accessible Service and Senior Recognition for its work. In October 2004, Edmonton Airports received the inaugural Percy Wickman Accessibility Award in recognition of its commitment to making Edmonton International Airport one of the most accessible airports in Canada.
For More Information:
Please contact Raelyn Cronk, Customer Service Coordinator at 780.890.8452
- Edmonton International Airport’s "Access for All" Barrier Free Guide >> [PDF 19 MB]
- Canadian Transportation Agency’s Guide for Persons With Disabilities [web version]
Page Last Updated > Apr 23, 2008